FAQ

Frequently Asked Questions

Product

What is Active Salt?

Active Salt is a high-sodium electrolyte mix designed for athletes, sauna users, and anyone who sweats heavily. It contains only 4 ingredients: Sodium Citrate, Himalayan Pink Salt, Potassium Citrate, and Magnesium Citrate.

What are the ingredients?

Active Salt contains Sodium Citrate, Himalayan Pink Salt, Potassium Citrate, and Magnesium Citrate. That's it. No sugar, no sweeteners, no fillers, no flavoring, no anti-caking agents.

What does it taste like?

It tastes salty. We don't add sweeteners or flavoring to mask the taste. Most people mix it with water and drink it quickly, or add it to juice or a smoothie if they prefer.

How should I store it?

Keep in a cool, dry place away from direct sunlight. Seal the bag after each use to prevent moisture absorption. No refrigeration needed.

Usage

How much should I take per day?

One portion (4.1g) mixed into 300-500ml of water is the standard serving. Most active people use 1-2 portions daily. Start with one and adjust based on your activity level and sweat rate.

Can I use it while fasting?

Yes. Active Salt contains zero calories and zero sugar. It won't break your fast and helps maintain electrolyte levels during extended fasting or intermittent fasting protocols.

Is it suitable for keto?

Absolutely. Zero carbs, zero sugar. Electrolyte supplementation is especially important on keto since low-carb diets cause increased sodium excretion.

Can I take multiple servings per day?

Yes, especially if you train multiple times, use a sauna, or live in a hot climate. Listen to your body. If you feel cramping, headaches, or fatigue, you likely need more electrolytes.

When should I take it?

Before, during, or after exercise. First thing in the morning. Before sauna. There's no wrong time. We recommend 30 minutes before training for optimal pre-hydration.

Ordering

How do I pay?

We accept payment via PromptPay (Thai bank transfer). After placing your order, you'll receive payment details. Once we confirm receipt, your order ships within 48 hours.

How long does shipping take?

2-5 business days within Thailand via Thailand Post or Kerry Express. Free shipping on all orders, no minimum.

Can I return my order?

We accept returns only for defective, damaged, or incorrect items. Contact us within 7 days of receiving your order with photos of the issue. Refunds are processed within 7 business days.

Do you ship internationally?

Not yet. We're currently Thailand-only but working on expanding. Sign up for our newsletter to be notified when international shipping launches.

General

Do you offer wholesale pricing?

Yes. We work with gyms, studios, and retailers across Thailand. Visit our wholesale page to submit an inquiry.

How can I contact you?

Email us at hello@salzessentials.com, message us on LINE @salzessentials, or use our contact form. We typically respond within 24 hours.